Paramount Peptides
Effective Date: December 19, 2025
All products sold by Paramount Peptides are research chemicals intended EXCLUSIVELY for in-vitro laboratory research purposes only. Products are NOT for human or animal use, consumption, or any form of bodily introduction. By placing an order, you acknowledge acceptance of our Terms and Conditions and the Legal Notice included with all shipments.
Due to the nature of research chemicals and the impossibility of verifying product integrity after delivery, Paramount Peptides does not accept returns of any products once shipped. This policy protects the integrity of our products and the safety of the research community.
Before Shipment: Order cancellations are accepted and will receive a full refund if requested before your order has shipped.
After Shipment: Once your order has shipped, cancellation is no longer possible. Please contact us immediately if you need to cancel an order.
To request a cancellation, email support@paramountpeptides.com with your order number.
Refunds or replacements may be considered at the sole discretion of Paramount Peptides for the following situations only:
Time Limit: Claim must be submitted within 48 hours of delivery confirmation.
Required Documentation: Photographs of damaged product(s), photographs of packaging showing damage, photograph of shipping label, and your order number.
Time Limit: Claim must be submitted within 48 hours of delivery confirmation.
Required Documentation: Photograph of item(s) received, your order number, and description of what you ordered vs. what you received.
Time Limit: Claim must be submitted within 48 hours of delivery confirmation.
Required Documentation: Photograph of items received, photograph of packing slip (if included), your order number, and list of missing items.
Time Limit: Claim must be submitted within 5 business days of delivery.
Required Documentation: Order number, lot number (from product label), detailed description of the quality concern, and photographs (if applicable).
Refunds will NOT be provided under the following circumstances:
Paramount Peptides recognizes that exceptional situations may arise that fall outside the standard categories described above. In rare and extreme circumstances, we may consider refunds, exchanges, or other accommodations on a case-by-case basis.
Response Time: Due to the review process required, requests under this provision may take 7–14 business days for a determination.
No Guarantee: Submission of a request under this provision does not guarantee approval. The majority of requests are denied. This provision exists solely to allow flexibility in truly exceptional situations and should not be interpreted as an expansion of our standard return policy.
All international orders are placed at the buyer's sole risk. Paramount Peptides will NOT accept claims, provide refunds, or offer replacements for any issues related to international orders, including but not limited to:
We strongly recommend reviewing your country's import regulations before placing an international order. Paramount Peptides makes no representations regarding the legality of importing our products into any jurisdiction.
To submit a claim for shipping damage, wrong item, missing item, or product quality concern:
Our customer service team will review your claim and respond within 2–3 business days. All claims are evaluated on a case-by-case basis, and resolution is at the sole discretion of Paramount Peptides.
Paramount Peptides does not provide information regarding reconstitution, dosing, administration, or any use of products. We assume all customers are qualified researchers familiar with the products they purchase.
We will not respond to inquiries regarding:
For questions about this policy or to submit a claim:
Email: support@paramountpeptides.com
Phone: (888) 814-8143
Monday – Friday: 5AM – 5PM PST
Saturday: 8AM – 2PM PST
Paramount Peptides
200 Spectrum Center Dr.
Irvine, CA 92618
All products sold by Paramount Peptides are intended for in-vitro laboratory research purposes only. Products are NOT intended to be drugs, medications, or pharmaceutical preparations as defined by the United States Code (21 U.S.C. § 321). Products have not been evaluated or approved by the U.S. Food and Drug Administration (FDA) for any purpose. Products are not intended to diagnose, treat, cure, mitigate, or prevent any disease or condition. Bodily introduction of any kind into humans or animals is strictly prohibited.