Shipping & Returns Policy 📦

At ASTROCAMERAS, we want you to be completely satisfied with your purchase. This policy outlines everything you need to know about getting your new gear and our hassle-free return process. Please review the following information carefully.

📦 Section 1: Shipping Policy

1.1 Order Processing & Processing Time

  • Order Processing: Orders are processed for shipment within 1-2 business days (Monday-Friday, excluding holidays) after payment is verified and cleared.

  • Order Verification: For customer protection, orders may be subject to verification procedures which can occasionally cause a delay. We may contact you via email or phone for additional information.

  • Cut-off Time: Orders placed before 2:00 PM EST on a business day will be processed the same day. Orders placed after this time or on weekends/holidays will be processed the next business day.

1.2 Domestic Shipping Options & Delivery Times (Continental US)

We partner with reliable carriers like UPS, FedEx, and USPS to offer you several shipping options at checkout. Times are estimates from the date of shipment.

 
 
Shipping Method Estimated Delivery Best For
Standard Ground 3-5 Business Days Regular shipments, no rush.
Expedited (2-Day) 2 Business Days Faster delivery for essential gear.
Express (Next Day) 1 Business Day Urgent, time-sensitive projects.
Free Standard Shipping 3-5 Business Days Orders over [Insert Amount, e.g., $49].

1.3 International Shipping 🌍

We are happy to ship our products to customers around the world.

  • Process: International shipping costs and delivery estimates are calculated at checkout based on your location and the package’s weight/dimensions.

  • Customs & Import Duties: The customer is solely responsible for paying any and all customs, import duties, taxes, and fees levied by the destination country. These fees are not included in the product price or shipping cost and are paid directly to the carrier upon delivery. We cannot predict what these charges will be.

  • Shipping Times: International delivery times vary widely but typically range from 5 to 21 business days, depending on the destination and customs processing.

1.4 Order Tracking & Delivery

  • Tracking Information: As soon as your order ships, you will receive a confirmation email with a tracking number and a link to track your package.

  • Delivery Issues: It is the customer’s responsibility to ensure the shipping address is correct. We are not liable for packages lost or delayed due to incorrect addresses provided by the customer. If your tracking shows “Delivered” but you have not received your package, please first check with neighbors and your local postal carrier. Then, contact us immediately.

↩️ Section 2: Return & Refund Policy

2.1 30-Day Money-Back Guarantee

We offer a 30-day return policy from the date of delivery. To be eligible for a return, the item must be:

  • In its original, like-new condition.

  • Unused and unharmed.

  • Packaged in the original manufacturer’s box with all included accessories, manuals, and protective materials.

  • Include the original packing slip or proof of purchase.

2.2 Non-Returnable Items

For health and safety reasons, the following items are FINAL SALE and cannot be returned:

  • Software: Opened or downloaded software, licenses, and digital downloads.

  • Cleaning Kits: Opened sensor cleaning swabs, fluids, and kits.

  • Used Media: Opened memory cards, hard drives, or other data storage devices.

2.3 How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Email returns@astrocameras.store or log into your account to request a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.

  2. Pack Securely: Place the item(s) in the original packaging, include all materials, and seal the box securely.

  3. Ship Back: Affix the provided return shipping label to the package and ship it back to us via the designated carrier. We recommend insuring the return shipment.

2.4 Return Shipping Costs

  • Free Returns: We provide a pre-paid return shipping label for any item that is defective or if we made an error in your order.

  • Customer-Paid Returns: For returns based on customer preference (e.g., you changed your mind), the customer is responsible for the return shipping cost. This fee will be deducted from your refund.

2.5 Refund Process

  • Inspection: Once we receive your return, our team will inspect the item to ensure it meets our return conditions.

  • Processing Time: After approval, your refund will be processed to the original method of payment within 3-5 business days.

  • Notification: You will receive an email confirmation once your refund has been issued.

  • Bank Processing: Please allow 5-10 additional business days for the refund to be fully reflected in your bank or credit card account, depending on their processing times.

2.6 Exchanges

We do not offer direct exchanges. To replace an item, please process a return for the original item and place a new order on our website for the desired product. This ensures you receive your new gear as quickly as possible.

❓ Section 3: Frequently Asked Questions (FAQ)

Q: What if my item arrives damaged or defective?
A: We’re sorry for the trouble! Please contact us immediately at support@yourbrandname.com with your order number and photos of the damaged product and packaging. We will send a replacement right away and provide a pre-paid label for you to return the damaged item.

Q: How long does it take to get my refund?
A: From the day we receive your return, please allow 3-5 business days for inspection and processing, plus 5-10 business days for your bank to post the credit. You will receive an email at every step.

Q: Can I return a financed item?
A: Yes. However, the refund will be processed to the original financing provider. You must continue making payments according to your financing agreement until the refund is fully processed and applied to your account by the lender.

Q: Do I need to include everything that came in the box?
A: Yes. To receive a full refund, all original items including cables, straps, manuals, and warranty cards must be included. Partial returns may be subject to a restocking fee.

📧 Need Help? Contact Us

Our customer service team is here to help with any shipping or return questions.

Email: support@astrocameras.store
Phone: 1-800-[YOUR-BRAND]Live Chat: Available on our website during business hours (Mon-Fri, 9am-6pm EST).

Mailing Address for Returns:
astrocameras
Attn: Returns Department (RMA #)