Refund Policy 💸

At astrocameras, we are committed to your complete satisfaction. If you are not entirely happy with your purchase, we offer a straightforward 30-Day Money-Back Guarantee. This Refund Policy outlines the conditions, procedures, and timelines for receiving a refund.

By purchasing from our store, you agree to the terms outlined in this policy. Please read it carefully.

1. Our 30-Day Money-Back Guarantee ✅

We stand behind the quality of our products. Most new, unused items in their original packaging can be returned within 30 days of the delivery date for a full refund of the product’s purchase price.

  • The 30-day window begins on the day your order is delivered (as confirmed by the carrier tracking).

  • To be eligible, the item must be in “like-new” resalable condition.

2. Conditions for a Full Refund 🔍

To qualify for a full refund, the returned item must meet all of the following criteria:

  • Unused and Unmarked: The product must not show any signs of use, wear, or damage. This includes no fingerprints on sensors, no scratches on lenses or LCDs, and no marks on the camera body.

  • Original Packaging: The item must be returned in its original manufacturer’s box with all included accessories, manuals, warranty cards, cables, straps, and protective packaging.

  • Proof of Purchase: You must include the original packing slip or invoice, or provide your order number.

  • Return Authorization: The return must be initiated through our official process and include a Return Merchandise Authorization (RMA) number. Returns sent without an RMA number will be delayed or refused.

3. Non-Refundable Items & Situations 🚫

The following items and situations are not eligible for a refund under our standard policy:

  • Opened Software & Digital Products: Software licenses, firmware downloads, and digital gift cards once downloaded or accessed.

  • Used Consumables: Opened memory cards, batteries, lens cleaning kits, or sensor cleaning swabs.

  • Final Sale Items: Any item marked “Final Sale” or “Clearance” at the time of purchase.

  • Shipping Costs: The initial shipping cost is non-refundable, unless the return is due to our error or a defective product.

  • Return Shipping Fees: The cost to ship the item back to us is the customer’s responsibility, unless the return is due to our error.

  • Damage from Misuse: Products that have been physically damaged, modified, or abused by the customer.

4. How to Initiate a Return for a Refund 🔄

Step 1: Request an RMA Number
Contact our customer service team within the 30-day window to request a Return Merchandise Authorization (RMA) number.

  • Email: returns@yourbrandname.com

  • Phone: 1-800-[YOUR-BRAND]

  • Online: Use the “Request a Return” portal in your account dashboard.

Step 2: Pack the Item Securely

  • Carefully place the product and ALL original components back into the manufacturer’s packaging.

  • Include the original invoice or your order number inside the box.

  • Do not write on or attach labels directly to the manufacturer’s box. Place it in a plain outer shipping box.

Step 3: Ship the Return

  • We will provide you with a return shipping address and instructions.

  • We strongly recommend that you:

    • Use a trackable and insured shipping service.

    • Retain the proof of postage receipt until your refund is processed.

  • You are responsible for the item until it reaches our warehouse.

5. The Refund Process & Timelines ⏱️

Once we receive your return, the process is as follows:

  1. Inspection (1-3 Business Days): Our returns team will inspect the item to ensure it meets all return conditions.

  2. Approval & Processing (1-2 Business Days): Upon approval, we will initiate the refund to your original payment method.

  3. Bank Processing (5-10 Business Days): After we process the refund, please allow your bank or credit card company additional time to post the credit to your account. This delay is dependent on their policies, not ours.

Total Estimated Time: From the day we receive your return, please allow up to 10 business days for the refund to be fully processed and appear on your statement.

6. How Your Refund Will Be Issued 💳

  • Credit/Debit Card Purchases: Refunds will be issued to the original card used for payment.

  • PayPal Purchases: Refunds will be issued to your original PayPal account.

  • Financing Purchases (Affirm/Klarna): The refund will be issued directly to your financing provider. You must continue making payments according to your loan agreement until the refund is processed and applied to your account by the lender. Please contact them for details on how the credit will be applied.

  • Gift Cards/Store Credit: If the original payment method is unavailable, refunds may be issued in the form of store credit at our discretion.

Please Note: The refund amount will be for the product’s purchase price only. Original shipping fees are non-refundable, and the cost of return shipping will be deducted from the refund amount for returns based on customer preference.

7. Late or Missing Refunds ❓

  • If you haven’t received your refund after 15 business days from our confirmation email:

    1. Check your bank account again.

    2. Contact your credit card company or bank. It may take some time before the refund is officially posted.

    3. If you’ve done this and still have not received your refund, please contact us at billing@yourbrandname.com.

8. Exceptions for Damaged or Defective Items ⚠️

If you receive a damaged or defective item, please contact us immediately at support@yourbrandname.com. We will apologize for the error and send a replacement product immediately, along with a pre-paid shipping label to return the defective unit. In this case, all shipping fees are covered by us.

Contact Us 📧

For questions about your refund, the return process, or to initiate a return, please contact our dedicated returns team.

Returns Department Email: returns@astrocameras.store
Returns Department Phone: 1-800-ASTROCAMERAS