Billing Terms & Conditions 💳

Welcome to the Billing Terms & Conditions for ASTROCAMERA (“we,” “us,” “our”). These terms outline the policies and procedures governing all financial transactions conducted on our website, [astrocameras.store]. Please read this document carefully before making a purchase, as it constitutes a binding agreement between you (“Customer,” “you,” “your”) and Astrocameras.

By placing an order and providing your payment information, you explicitly acknowledge that you have read, understood, and agree to be bound by all terms and conditions outlined herein, including our [Privacy Policy] and [Terms of Service].

1. Accepted Payment Methods 🏦

We offer a variety of secure payment options to facilitate your purchase:

  • Credit and Debit Cards: We accept Visa, MasterCard, American Express, and Discover. All card transactions are subject to validation and authorization checks by your card issuer.

  • Digital Wallets: Payments can be made securely through PayPal, Apple Pay, and Google Pay. These transactions are subject to the respective wallet provider’s terms and conditions.

  • Financing Options: Through our partners (e.g., Affirm, Klarna), you may be eligible for “Pay in 4” or monthly installment plans. All financing is subject to credit approval and is governed by a separate agreement between you and the financing provider. We are not a party to that agreement.

  • Bank Transfers (ACH) & Wire Transfers: Available for large orders or corporate accounts by prior arrangement. Please contact our sales team for details.

2. Payment Authorization & Security 🔒

  • Authorization Hold: When you place an order, your payment method will be authorized for the full amount of the order, including taxes and shipping. This may appear as a “pending” transaction on your account. This is not a charge but a temporary hold to ensure funds are available.

  • Actual Charge: The actual charge to your payment method will be captured and processed only at the time your order is shipped. The amount captured will reflect the final total.

  • Payment Security: All payment information is encrypted using Secure Socket Layer (SSL) technology and processed by PCI-DSS compliant payment gateways. We do not store your full credit card details on our servers.

3. Pricing, Taxes, and Currency 💰

  • Product Pricing: All prices displayed on our website are in the currency stated (e.g., US Dollars – USD) and are subject to change without notice. We make every effort to ensure pricing accuracy, but in the rare event of an error, we reserve the right to cancel any orders placed at the incorrect price.

  • Sales Tax / VAT / GST: The price displayed for a product does not include applicable sales, use, value-added (VAT), or goods and services (GST) tax. These taxes are calculated based on your shipping address and the applicable local rates and will be clearly displayed and added to your total during the checkout process before you complete your purchase.

  • Currency: All transactions are processed in US Dollars (USD). If you are paying with an international credit card or from a foreign bank account, your financial institution will perform the currency conversion, and any associated foreign transaction fees are your responsibility.

4. Billing Errors & Disputes ⚠️

  • Notification: It is your responsibility to review your order summary and final invoice carefully. In the event of any billing discrepancies or errors, you must notify our Billing Department within 30 days of the charge appearing on your statement.

  • Dispute Process: Please contact us directly at billing@astrocameras.store with your order number and a detailed description of the discrepancy. We will investigate promptly and work with you to resolve the issue.

  • Chargebacks: We strongly encourage you to contact us directly to resolve any issue before initiating a chargeback with your bank or credit card company. Initiating a chargeback without first contacting us to resolve the matter is a violation of these terms. We will vigorously dispute fraudulent chargebacks and may place your account on hold or ban future purchases until the matter is resolved.

5. Subscription Services & Recurring Billing 🔄

(If applicable to your business, e.g., for a print service, software subscription, or rental program)

  • Automatic Renewal: If you purchase a subscription-based service, you agree to recurring billing at the interval you selected (e.g., monthly, annually). Your payment method will be automatically charged on each renewal date.

  • Cancellation: You may cancel your subscription at any time through your account settings. Cancellation will stop future recurring charges but will not result in a refund for the current billing period already paid.

  • Price Changes: We will provide you with at least 30 days’ notice via email of any changes to your subscription pricing.

6. Refunds, Cancellations, and Failed Payments ↩️

  • Order Cancellation by You: You may cancel your order without penalty if we receive your request before your order has entered the “Processing” or “Shipped” status in our system.

  • Order Cancellation by Us: We reserve the right to refuse or cancel any order for any reason, including but not limited to: product availability, errors in product or pricing information, suspected fraud, or an inability to process your payment.

  • Failed Payments: If your payment method is declined at the time of shipment, we will attempt to notify you to update your payment information. Your order will be placed on hold for 72 hours. If the issue is not resolved, the order will be automatically canceled.

  • Refunds: Approved refunds will be issued to the original payment method used for purchase. Please allow 5-10 business days for the refund to be processed and appear in your account, depending on your financial institution’s policies. For full details, please see our [Return Policy].

7. Contact Information for Billing Inquiries 📧

For any questions regarding these Billing Terms, your invoice, or a payment, please contact our dedicated Billing Department.

Billing Department Hours: Monday-Friday, 9:00 AM – 5:00 PM EST
Email: billing@astrocameras.store
Phone: 1-800-[BILLING]Mail: billing@astrocameras.store
Attn: Billing Department